Bereavement support

Deliver personalized and affordable bereavement support, by text message.

Your organ, eye and/or tissue donor families will automatically receive thoughtful messages and check-ins, for 18 months.

Audit-compliant reports available for AATB, AOPO, EBAA, CMS and FDA inspections.

With Grief Coach it’s easy to deliver bereavement support to organ, eye, tissue, and/or research donor families at a fraction of the cost of other services.

How it Works

Step 1: Donor family members sign up online, using your hospice's custom code. They can add up to 4 supporters, who will each receive tips and suggestions about how to help.

Step 2: Subscribers and supporters immediately begin receiving texts customized based on cause of death, relationship to the deceased, and more. Messages are delivered at least twice a week, as well as on key dates, for 18 months.

Step 3: Each quarter you’ll have the opportunity to generate new leads, by sending texts directly to family members and their supporters, about upcoming events and outreach efforts.

Step 4: Every month you'll receive a report with detailed, accurate data about the support and resources you've provided. Reports are audit-compliant for AATB, AOPO, EBAA, CMS, and FDA inspections.


Support thousands of family members, and improve retention by supporting your staff and volunteers too.


Save staff time as well as printing and mailing costs. Gather data automatically and more efficiently.


Extend your reach and generate leads with personalized event and outreach reminders.


Receive monthly reports summarizing usage, engagement and open rates.

The proof is in the pudding: I am a skeptic by nature, but after previewing Grief Coach based on how they handle sudden, traumatic deaths like suicide, homicide, heart attacks, and aneurisms, I immediately sensed the invaluable service that could be offered to organ, eye, and tissue donor families. One of the things I love about Grief Coach is that it’s non-invasive. Donor Family Services Teams can be in regular touch with the families they support without it being awkward. Grief Coach can also customize some of the text messages to come specifically from a donation or recovery organization as well as send out important reminders for annual events like Donate Life Month. All of this saves valuable staff time and print/postage costs by leveraging text messages. As the former Manager of Donor Family Aftercare for OneLegacy in Southern California, scalable, affordable, compassionate follow-up became such a challenge for my team with such large numbers of donor families (4000+ per year). Grief Coach could resolve a portion of this large need for those families opting into text messaging follow up. I cannot wait to share this service with my national colleagues so that donor families can access this valuable service.
Michelle A. Post, MA, LMFT, CTBS, Board of Governors & Chair of Donor Family Services Council for American Association of Tissue Banks
My friend's daughter just died unexpectedly. Even though I work in traumatic grief and death, this is one time I needed guidance. The Grief Coach text messaging program is exactly what I needed, and has helped me to support my friend. This is a game changer for helping us to help others as they grieve.
Jessica Dale, MSN, DNPc, CCFP, CTP, Wisconsin, USA

Contact us to learn more